Frequently Asked Questions

What services are included in your standard maintenance package? MINI Complimentary Maintenenance on new MINI Models covering recommended scheduled maintenance for up to 3 years or 36,000 miles (whichever comes first). This Service includes; Engine Oil Services, Inspection Services, Brake Fluid Service, Cabin Air Microfilter, Engine Air Filter

How often should I schedule a service appointment? We recommend scheduling a service appointment every 1 year or 10,000 miles, whichever comes first. Specific intervals may vary based on your vehicle’s make and model. Check the owner’s manual for manufacturer recommendations.

What are your business hours and how can I book an appointment? Our service department is open Monday through Friday from 7:30 AM to 6:00 PM. You can book an appointment online or by calling our service center.

Can I get a loaner vehicle while my car is being serviced? Yes, loaner vehicles are available based on availability. Request a loaner when booking your service appointment.

How do I know if my vehicle needs a major repair or just regular maintenance? Major repairs are typically identified during inspections or if you notice issues like unusual noises or warning lights. Our technicians will provide a detailed report after their inspection.

What payment options do you accept? We accept major credit cards, debit cards, and cash. Financing options may be available.

Do you offer any special Offers or promotions? We periodically offer promotions on various services. Check our website for the latest Offers.

When should I change the oil in my gasoline vehicle? We recommend changing the oil every 10,000 miles, depending on driving conditions and oil type. Refer to your owner’s manual for details.

How often should I check my transmission fluid? Mercedes-Benz vehicles typically have a sealed transmission system. Transmission fluid should be checked and changed every 40,000 to 60,000 miles. Consult your owner’s manual for the specific recommendations for your model.

What are signs that my spark plugs need replacement? Signs of worn spark plugs include difficulty starting, rough idling, and poor acceleration. If you notice any of these, it may be time for a replacement.

How can I tell if my fuel filter needs to be replaced? Symptoms of a clogged fuel filter include hard starting and reduced acceleration. Regular replacement is recommended.

How often should I check or replace the hybrid battery? Hybrid batteries require less frequent attention but should be inspected during regular maintenance intervals.

What is the difference in maintenance between hybrid and conventional engines? Hybrid vehicles require less engine maintenance but more attention to the battery and electric components.

Are there any special service requirements for the electric motor in hybrid vehicles? Electric motors require less frequent maintenance but should be inspected regularly to ensure proper functioning.

How can I improve the efficiency of my hybrid vehicle? Keep tires inflated, avoid idling, and maintain steady speeds to improve efficiency.

How often should I have my electric vehicle’s battery inspected? We recommend battery inspections during regular service appointments or every 12,000 miles.

What is the expected lifespan of an electric vehicle battery? Most electric vehicle batteries last between 8 to 15 years, depending on use and conditions.

How can I maximize the range of my electric vehicle? Avoid rapid acceleration, use regenerative braking, and keep your battery between 20%-80% charged to prolong lifespan.

What should I do if I experience a decrease in charging performance? Check for software updates, ensure the charger is functioning properly, and schedule an inspection if issues persist.