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Customer Testimonials
very professional and polite. even washed my car! process was very easy will definitely return.
Fair pricing and service. Excellent communication with staff. Morgan kept me advised of what was going on and sent a terrific video. Highly recommend!
Kenny delivered exceptional service. It was our meeting with him a week prior that played a role in our decision to return to BMW/Mini for our New Car purchase. Thankful for his knowledge and patience as I choose my first New Car!
Great service!!
Great work. Very supportive. Highly recommended.
Jena Jones did a phenomenal job! Highly recommend! She will treat you so well Go see her for any car needs!
Streamlined and easy from start to finish. Austin kept me in the loop on everything.
Great service great communication using email and phone call timely work no complaints will used again when necessary
Christian Mellinger is always good to work with. He and the dealership do an excellent job of communicating throughout the service process.
I recently worked with Michelle. She made the transaction quick and easy. There was an incorrect document, but she came to me to get it signed. If you are in the market for a new vehicle, you should definitely give them a chance. Grant in service was great too!
I purchased an X3 from Jena at BMW of Wichita, from the East coast, purely through an initial phone call, then email, txts, and a wire transfer! The dealership has a comprehensive and easy-to-follow electronic system set up to provide all the car and financial documentation you need, with the whole process spanning an afternoon. Within two weeks the car was delivered to my home in closed trailer, as if I had picked it off the lot! From start to finish Jena walked me through the details, always knowledgeable, friendly, and responsive. Thank you!
Had a great experience purchasing my new BMW x3. Jena Jones was fantastic to work with!
Incredible service. My M340i broke down 500 miles from home. Christian, the service advisor, expedited my car after the long Labor Day weekend allowing us to get home later than day.
Always a great experience in the BMW of Wichita service department - Austin is the best! Always cheerful and friendly as well as professional, prompt and delivers clear communication.
Christian always does a great job Needed a main battery changed and had a business trip scheduled that I needed to attend in two days. Christian worked me in and got it done!
The video that was taken during this visit was thorough and easily understood. However, we did not ask for a diagnostic eval. We brought "Bradley" in for a possible leak of blue likuid Morgan, bring new on the job was very professional. We met a young man walking through the service desk are. He clearly had something specific to do, but he kindly ask if he could help us. There were no staff at the service desk. He represented Walser very well!!! He deserves an 'at-a-boy' at the least!!!
The issue with the car was resolved, and I was in and out pretty quickly.
My car buying experience was easy and painless. Jesus was very knowledgeable an professional. He was there every step of the was electronically, telephonically, and in person. We were extremely pleased with the car buying experience, E decided to purchase another vehicle auth Jesus as our salesperson. I would highly recommend Jesus and BMW of Wichita.
We had a battery go bad in our Mini which triggered a more extensive repair to replace the turbo that we knew needed to be done soon. Even though it was Monday morning they answered the phone right away and we're very helpful making arrangements. Since the turbo replacement was expected they actually had ordered in all but two parts required and we're ready to go. This enabled the repair to get done early. A great service department that listens and provides reliable service. Austin and Morgan were fantastic to work with!
Great Service! Morgan did a great job. He kept us updated the entire time and was very responsive.
Everyone was fine. Purchased car online and did everything remote. Car was what was expected.
You guys take such good care of our Mini. A joy to come out to Wichita to visit, get car worked over, and have a littel fun besides. We drove the newest Countryman: nice!!
Christian was helpful and very courteous. He explained my service and also gave me tips on some questions I had. Thank you.
Easy drop off at my appointment time! Easy to see the options for recommendations. Would love to see a video for the recommendations.
Eric did a great job. Bought the car online and was out of the dealership in an hours. Flawless.
We really enjoyed working with Jesus Carrasco-Rubio.
Austin is helpful, quick, gave service options, reasonable, answered my questions thoroughly, and he was respectful of my time.
I was pleased with the service and knowing it would fixed right the first time. Ashley's assurance that all would be taken care of.
Shout out to Grant, the service manager for making my day after a rough start. Christian and I were irritated this morning but everything worked out great this afternoon, I think he might be my new bestie in KS. A special thanks to the sweet service scheduler, I believe her name is Morgan. She’s an asset to this organization. Overall good experience, I’ll be back. Even though I live in a different state! New brakes, rotors and transfer case fluid in my X5!
Christian did a very good job of taking care of my vehicle. thanks. He ket me updated all the time.
Everyone we worked with was helpful and friendly, from sales to service. Our questions were answered the bells and whistles on our vehicle were thoroughly explained. Great experience!
Kenny is the only person I worked with at the dealership, and I would say this was my best buying experience!
Austin ALWAYS HELPS out whenever there is an issue with my vehicle or if I have any questions!
Service Advisor, and Tech very professional.
Christian is always polite and helpful. He makes sure you are kept in touch with what is going on with your car service.
Incredibly arrogant, unhelpful and not a good experience. Especially bad communication, especially from Kenny Weber.
I appreciated how Kenny made me feel comfortable, explained the specs of the car and took his time tailoring the car to my needs. I encourage clients to work with Kenny who makes the whole procedure very smooth!
Great experience at Walser! Kenny Weber was spectacular at helping me find the most perfect BMW for me! It was the best experience I’ve ever had buying an automobile!
I never received the car title in the mail. I emailed the Kansas DMV but someone stated it had been mailed. I never received it in the mail.
Ashley made my visit comfortable and easy to understand. A 10 for sure.
Austin was great keeping me informed about my car and the cost of the service. I highly recommend BMW Wichita
Honest, collaborative and made sure to keep me aligned on the scope of the work being done and estimated time of completion.
Everyone did a great job helping me through a difficult claim with my BMW X6.
I have an issue with my Chrome on my I for not being sustainable. My car came to me with stains on the chrome and BMW did not honor it.. This was especially difficult to acknowledge as this is my fourth to BMW. Three from the dealership I brought my stained chrome too. I had to spend over $2000 to get it replaced with 500 miles on the car. That’s just not right.
Christian coordinated my BMW service and repair with ease. They offered a vehicle for my use while mine was being serviced. I love the video tour of the service issues and recommended fixes and the text updates that allow me to stay informed and make decisions about repairs without interrupting my or the service advisors workflow. They are thorough, timely, assistive and highly professional.
Everything went great as expected .
Christian is always so helpful and understanding. Best service person I’ve ever worked with.
Christian did great keeping me updated and communicating situation during visit. Much better communication than last visit
Christian Mellinger was a great help getting my BMW scheduled for Service and was very prompt and professional in his correspondence with me regarding the service and other recommendations. I would definitely give my recent service experience rating an A+!
Kenny did a great job. We were pleased with the buying experience. Thank you, Tim Fitzmier
Always have great service professional staff service center welcoming great feedback from techs thanks bmw
Great service and customer care
Wonderful experience working with this s dealer. We did everything virtually and even had the vehicle delivered to my door. Highly recommend!
Estimate for the service was provided, and parts needs service was guided and the provided service was excellent.
Great dealership with great team. Went out of their way to make sure everything went well.
My sales person Jena and Ashley from the service department were outstanding examples of your staff and were by far the best personnel i had the pleasure of working with during my purchase of my 2017 mini Cooper. I hope that all of your other staff are as amazing as these two individuals.
The whole Service technician Group at BMW Wichita is fabulous especially shout out to justin and Austin and the rest of the team for helping me. Find my key fob in my car. Great job guys really really appreciate this Team highly recommend.
Great dealership to work with. The team was pleasant and professional. They communicated the status of my service every step of the way.
Working with Jesus and everyone at BMW was a breeze! Highly recommend their group.
Christian was so helpful and had great customer service, didn’t feel like I was being up sold actually he just wanted to help me save money and I did! Very appreciative of his help!
Good customer service.. went beyond the call of duty to get my car serviced in record time
I had a great experience getting my BMW serviced. Austin did a great job helping me!
Wichita BMW replaced my starter for a safety recall. No issues, took about an hour and best part it was totally free.
Ashley does a great job communicating and providing excellent service
Christian is my main contact and is awesome. Very responsive and trustworthy. Austin, Emiline and all the techs make for an outstanding team!
Came in for an oil change and update recall. They continually checked on me in the waiting room and updated me during the process.
Service advisor Ashley Goedeken was exceptional and very helpful throughout the service process, very thorough!
Very informative, great pricing and you’re able to see exactly what they do with your car with a video feed. The service member assisted me was Christian. The overall department in addition to the mechanic and everyone in the BMW service department. I would’ve never thought you would get this type of courtesy and just overall experience very seldom in today’s Business climate. They treat a customer like a customer should be treated thank you BMW of Walser service department. And special things to Christian was one of the people you may need when bringing your vehicle ... Read More Google - Jul 20, 2026
From my first contact with the dealership on the phone, I was immediately impressed by the professionalism and genuine kindness. Doing my deal remotely, I was a bit nervous, but everything came together perfectly. I so appreciate Jonathan Jacobs for his attention to detail and patience answering my many questions. He is the finest car salesman I have ever done business with. I absolutely love my Alpina, it is everything I thought it would be and more.
I was offered a 3 year oil change package & took it. It's a good deal because I love driving the car and have no plans to sell it (but it's transferable if I do sell it).
Great service team, people and professionals. Work status updates were provided and when completed, I was given complete information on the inspection, work that was done, and answers to my questions.
Outstanding customer service. Ashley always greets you with a smile and listens as you explain the reason you are there to get taken care of.
I always get exceptional service!
I have a new Mini Countryman. Wish I had a real book, in my hands to understand each item of my 2026 Car. The Service department and the Sales department have an open door to answer my questions and help me understand. I am 81 years old and it takes a little for me to understand the new computerized components. I have found there is many new safety features, which protects me, as I drive. I have found my insurance was a bit lower due to these safety features. When I handed my keys over during the trade of my Mini Countryman 2020, ... Read More Google - Jul 13, 2026
Walser BMW/MINI gave me the best buying experience even though I was in Dallas and everything was done online, but I chose to work with Walser because out of all the other BMW/Mini dealers here in Dallas, Walser (Kenny Weber) was the only dealer that took time to hear what I was looking for and my situation and didn't brush me aside, they listened and provided the options I had available to me and let me decide how I wanted to proceed. That's the biggest reason I purchased from Walser because they treated me as a &... Read More Google - Jul 13, 2026
Ashley is extremely helpful, compassionate and understanding. The absolute perfect person to run your service department.
They are all very professional, well trained and make you feel right at home. Excellent care of my Mini
Ashley is always considering your needs and working to meet them. She always does a great job helping.
Always a great experience and I’m always treated first class when I get my vehicle taken care of here! Entire staff has always been easy to get along with and provide great service. Thank you!
The service technician was very professional and delivered excellent customer service. The service was prompt and thorough and I truly appreciate it.