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Customer Testimonials
Austin took very good care of me!! BMW never fails when it comes to service!
Always a welcoming and nice atmosphere when I bring in my vehicle for routine service
Bought a used car from them about a week ago and I am so happy with how it all turned out! Not only do I love the car that I purchased, but I had tremendous support from Jena Jones the entire process. Jena helped me from the second I walked in the building all the way until I drove my new car out! Thank you Jena and Walser for all your help!
Austin and Christian always do a great job when I bring in my cars. Very helpful, professional and friendly. The service department is great!!!!! Thank you!!!
Ashley has made service and support a pleasant experience and seamless process. She truly cares about her customers and represents BMW/MINI of Wichita well. The service team took great care of my MINI, and wrapped up scheduled service and additional items that were needed fast, and had me back on the road quickly. We choose to have our vehicles serviced here when we are in town for business even though there are other closer BMW/MINI dealerships because of the care and attention of Ashley and the service team at MINI of Wichita.
We purchased our previous BMW 540i from Jesus 7 years ago and it was a very pleasant experience. We were so glad to see that he was still there and he even reached out to the Mercedes side to find us exactly what we were looking for. Another great experience with Jesus! He definitely went the extra mile to take care of us.
Great service always!
Christian did a great job communicating expectations and kept me well informed as things progressed. 10 of 10 experience
Great, prompt service of my BMW. I truly appreciated the video received of the undercarriage and tire wear along with the narrated current condition. My service manager (Christian) was very informative and his customer service outstanding in answering all of my questions and letting me know a few minutes ahead of when the car would be done.
The routine service was performed quickly and at no charge. They also checked and adjusted my alignment.
BMW Wichita got my car in timely and very friendly and very professional.
Ashley is a good, personable rep. Tech troubleshot--and fixed--a rough idle on my '07 mini. Overall excellent service...
Worked with Eric, who was great, did not deal with Michelle directly. Overall good experience. Eric made and sent a video, and answered all my questions promptly.
The staff in the service dept are great. Very knowledgeable and dependable. Thanks! I always leave feeling valued.
We made an appointment to look at a car Monday morning at 9am. Jesus made us wait over 30 min before he came to get us. He just said... let's go look at the car. Not, Im so sorry I'm late. He did not even introduce himself. I understand we wee buying one of the cheapest cars on you lot, but we sure won't be back for another one. Very poor customer service. We drove 5 hrs to look at this car.
Jonathan Jacob's was great. He was very nice and pleasant to work with. We will be back to purchase other cars. Thank you all so much for your great customer service.
Great to work with, happy with this service an and past service. Planning to be a repeat customer,
The staff was friendly, service was quick. The lobby has a nice waiting area with comfortable seating.
Incompetent, Unresponsive, and the Worst BMW Experience I've Ever Had.
If I could give zero stars, I would. I have previously purchased and leased two BMW 750s, so I know exactly what outstanding BMW customer service is supposed to look like. The team at this Wichita dealership is an absolute disgrace to the brand.
I purchased a six-figure 2026 BMW X6 M60i from out of state. Our salesperson, Kenny, delivered the vehicle with only ONE key fob and no digital key setup card, making it completely impossible to set up the digital key features on our phones. When I ... Read More DealerRater - Jun 13, 2026
Austin in the service department is amazing. I even named my car after him.
Kenny was awesome! Super friendly and if he didn’t know an answer her would find it.
Christian Answered all of my questions, was upfront about cost and what would and would not be covered under warranty. Was not pushy or trying to up sell but let me know everything that needed to be done, if not that day, at least in the near future. I was honestly not thrilled to have to go to a dealership for the recall bc I figured I would get bombarded with the stereotypical car salesman full court press to do more diagnostics or even buy a new car. However, was pleasantly surprised and would recommend and personally shop in the ... Read More DealerRater - Jun 12, 2026
Easy to schedule an appointment and I appreciate the text updates while my car is getting serviced.
Mason and Jesus were great to work with. They were friendly and answered all our questions and made buying a car easy.
As always, truly professional service. A 2003 model which requires greater knowledge which Christian brings.
I had my vehicle recall scheduled, drop off the night before and BMW of Wichita got it done super fast in the morning and called me to have my vehicle picked up. Love the service they provided!
The entire buying experience was top notch. We had all questions answered and the whole process was quick and smooth. I highly recommended and will be back to buy my next car here.
I’ve been diagnosed with agoraphobia so past experience at car dealerships have been some of the worst I’ve experienced. Kenny was incredibly kind and accommodating and when I had a minor service problem, Ashley was great at getting me an appointment quickly and couldn’t have been any nicer. Thank you.
Christian always does a great job. Very helpful, friendly and thorough!!! Service techs are outstanding!!!
You would think that getting service at a dealership that is 120 miles from home would be a hassle to have your BMW serviced and inspected??? They offered a loaner so we could enjoy Wichita for the day and go shopping and eating out while the car was getting the attention it needed. They texted a live inspection and explained what needed immediate service and items we might need to do in the near future. We could authorize the repairs without having to sit in the dealership. They take great care of their customers! 100!
It's a luxury new car dealer. Didn't feel like they really wanted my business being a used car purchase.
Ashley is amazing! Friendly, personable, professional…give her a raise! As the “face” of your service department, you couldn’t have found anyone better. The other people I have talked to have also been wonderful, but Ashley is a real stand out. The work I had done was thorough and I really like that there is a video explanation of everything going on with the car and what’s wrong and needing fixed. Keep up the good work, my husband and I will definitely continue coming to you for service and possibly even when it’s time to trade out ... Read More DealerRater - Jun 3, 2026
Great service department! They video their inspection of your vehicle so you can see what they find for yourself. Christian is great; he'll tell you what needs to be done immediately and what can wait. Top notch service for your BMW!
Very nice, respectful, efficient, listens to any issues you may have, Happy to work with them
Jesus was outstanding! He was helpful and patient as we made our decision and his delivery of the vehicle was top notch! We will DEFINITELY buy our next BMW from Walser and Jesus!
Great service advisor, always keeps me informed and updated.
The atmosphere was extremely clean, and easy to access. The break room was well stocked and comfortable. All of the associates were all kind and helpful
Trustworthy, knowledgeable, experienced, responsive, courteous, Always willing to help and is customer oriented. She is the reason I purchase my vehicles from Walser
I received quick and helpful information when my BMW became undeliverable and needed a tow. Austin answered quickly and gave me the number to call to get in touch with roadside assistance. He assured me that everything would be handled correctly when my car was towed in. Austin was also very receptive and helpful when I informed him that I needed a loaner vehicle. Quick response time and a great attitude! I feel so well cared for.
Great service and low stress buying experience. I highly recommend this dealership for your next car purchase.
Christian has always been courteous, prompt and willing to help and answer questions. Very happy with the service he provides.
Trustworthy, knowledgeable, experienced, responsive, courteous, Always willing to help and is customer oriented. He is the reason I purchase my vehicles from Walser
Christian is always thoughtful, helpful and engaging I appreciate that we’ve built a great customer relationship over the years.
I went in to have the oil changed and to have an A/C issue resolved. Both were taken care of quickly. I added a few maintenance items after being recommended by Austin L, service advisor. All work was done to my satisfaction. Great job!
Jena was very helpful through the whole process when buying my car. It was a great experience and dealership experience was just great overall!
Jena was very helpful through the whole process when buying my car. It was a great experience and dealership experience was just great overall!
Jena at the dealership was amazing to work with! She gave me exceptional service and I will definitely buy from her again!
Bought a used Bronco from this dealership. Eric was fantastic in answering all of our questions. We were in MN at the time and he was able to send us videos and pictures. He made the process super easy. Probably the best interaction we have ever had with a car dealership and we are extremely happy with the car.
Always professional and focused. My many years' experience with BMW certainly improved by his involvement.,
Fast and easy at a new service location for me
Work was performed as expected and as promised
Christian is an outstanding service advisor. The ability to directly communicate greatly speeds up the decision process. The provided inspection video was a nice touch too.
Took care of my vehicles issues very promptly. I will be returning for any additional repairs.
Cody Farmer was responsive and polite. A pleasure to deal with. Thank you. The sales process had no surprises
Ashly is always super helpful! The service tech always checks to see if there are any other repairs needed. Love taking my car here.
I always bring my BMW here. They are polite and do some great work! Christain is always super helpful! I’d recommend him to anyone coming to BMW of Wichita.
Awesome experience friendly staff and transparent on the diagnosis
Ashley was great at keeping me informed about the service process. She also arranged for any and all of my transportation needs. It's good that someone like Ashley is working and contributing to the success of the Wichita Mini Dealership.
Everything went as expected. Loaner car ready and work completed on time with no surprises.
Christian kept me informed on the status of my oil & air filter change. He was very professional and pleasant - made having my car serviced so easy.
Always good service and able to get me in pretty quick and explaining anything they find outside of why I am there
Great experience and repair results. Service Advisor, Christian was very helpful and knowledgeable with questions and provided superior service.
Had service completed on my 2025 X3. The service advisor was professional and did a great job of communicating the issue and the fix. Waiting area was comfy and clean.
Bought a car from these guys sight unseen. They were phenomenal, especially Eric Baughman who answered all my questions, sent me videos, bought my trade in and even delivered the car to me remotely. Absolutely recommend these folks, very happy with my car and the experience. Two thumbs up!
Had a great experience buying my new mini cooper! Eric made the whole process super easy! Most of the process was done through text so I didn't have to take off work. Thank you!
Austin was great as usual! i've only been there twice, but two out of two works for me
Austin is always professional and kind. Offers expert insight and advice- makes the entire service experience quick and easy
Jesus did a great job taking care of our family. He was very knowledgeable about the car’s features, which ultimately made me choose the BMW over the other brands I was considering. He went above and beyond to help us with our trade in. We appreciated that he did all of this in a low-pressure environment and was very genuine about wanting us to be satisfied. Thank you for a great experience!
Our Service Writer Austin Landers was exceptionally good. The technician was exceptionally good as well. We greatly appreciate everything. The people that take care of us. Do they friendliness the courteous professional behavior this is a dramatic improvement over the past 15 years. We are very pleased to say and proud to say this is where we can buy a nice car and be happy.
Austin is AMAZING!!!! He is a miracle worker!!! He is the BEST EVER!!!! I LOVE working with him
Always a hassle-free experience. Austin is always pleasant, professional, and has everything in order and ready to go!
I had a great experience buying a gently used BMW at Walser of Wichita. I have always disliked shopping for a new car, but buying a BMW changed my mind. Jesús was my sales consultant and he immediately made me feel at ease during the test drive. He was very knowledgeable about the impressive features of the car. I loved the technology and interior design of the X5 and it ended up being the reason I selected a BMW over the other brands I was considering. Jesús made it a fun, no-pressure experience and went above and beyond ... Read More Google - May 4, 2026
Service employees did a great job of making me feel comfortable and explaining service needs of my vehicle.
service was fabulous, and the attention to my needs was spot on. I will use the service department again.
Austin is fantastic, and responds to my every request. Very quick and thorough service. Austin deserves a raise!
Very nice and helpful. Answered questions and had good knowledge of car. Made follow up call to assist with technology.
Always dependable and always customer focused even answers his phone on Sunday or after hours
Had great experience at this dealership. Buying process was easy and seamless. Jesus was very proactive
Everyone in the service department is always very nice to work with. We’ve been taking cars there for many years.
Christian was prompt and kept me informed. He arranged to have a vehicle brought to me as the service needs were taking longer than expected. I really appreciated that. Thank you
Nice nuce wonderful awsome nicr good service. Thanks dir the tea. Nice wonderful great nice