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Customer Testimonials
Christian is always polite and helpful. He makes sure you are kept in touch with what is going on with your car service.
Incredibly arrogant, unhelpful and not a good experience. Especially bad communication, especially from Kenny Weber.
I appreciated how Kenny made me feel comfortable, explained the specs of the car and took his time tailoring the car to my needs. I encourage clients to work with Kenny who makes the whole procedure very smooth!
Great experience at Walser! Kenny Weber was spectacular at helping me find the most perfect BMW for me! It was the best experience I’ve ever had buying an automobile!
I never received the car title in the mail. I emailed the Kansas DMV but someone stated it had been mailed. I never received it in the mail.
Ashley made my visit comfortable and easy to understand. A 10 for sure.
Austin was great keeping me informed about my car and the cost of the service. I highly recommend BMW Wichita
Honest, collaborative and made sure to keep me aligned on the scope of the work being done and estimated time of completion.
Everyone did a great job helping me through a difficult claim with my BMW X6.
I have an issue with my Chrome on my I for not being sustainable. My car came to me with stains on the chrome and BMW did not honor it.. This was especially difficult to acknowledge as this is my fourth to BMW. Three from the dealership I brought my stained chrome too. I had to spend over $2000 to get it replaced with 500 miles on the car. That’s just not right.
Christian coordinated my BMW service and repair with ease. They offered a vehicle for my use while mine was being serviced. I love the video tour of the service issues and recommended fixes and the text updates that allow me to stay informed and make decisions about repairs without interrupting my or the service advisors workflow. They are thorough, timely, assistive and highly professional.
Everything went great as expected .
Christian is always so helpful and understanding. Best service person I’ve ever worked with.
Christian did great keeping me updated and communicating situation during visit. Much better communication than last visit
Christian Mellinger was a great help getting my BMW scheduled for Service and was very prompt and professional in his correspondence with me regarding the service and other recommendations. I would definitely give my recent service experience rating an A+!
Kenny did a great job. We were pleased with the buying experience. Thank you, Tim Fitzmier
Always have great service professional staff service center welcoming great feedback from techs thanks bmw
Great service and customer care
Wonderful experience working with this s dealer. We did everything virtually and even had the vehicle delivered to my door. Highly recommend!
Estimate for the service was provided, and parts needs service was guided and the provided service was excellent.
Great dealership with great team. Went out of their way to make sure everything went well.
My sales person Jena and Ashley from the service department were outstanding examples of your staff and were by far the best personnel i had the pleasure of working with during my purchase of my 2017 mini Cooper. I hope that all of your other staff are as amazing as these two individuals.
The whole Service technician Group at BMW Wichita is fabulous especially shout out to justin and Austin and the rest of the team for helping me. Find my key fob in my car. Great job guys really really appreciate this Team highly recommend.
Great dealership to work with. The team was pleasant and professional. They communicated the status of my service every step of the way.
Working with Jesus and everyone at BMW was a breeze! Highly recommend their group.
Christian was so helpful and had great customer service, didn’t feel like I was being up sold actually he just wanted to help me save money and I did! Very appreciative of his help!
Good customer service.. went beyond the call of duty to get my car serviced in record time
I had a great experience getting my BMW serviced. Austin did a great job helping me!
Wichita BMW replaced my starter for a safety recall. No issues, took about an hour and best part it was totally free.
Ashley does a great job communicating and providing excellent service
Christian is my main contact and is awesome. Very responsive and trustworthy. Austin, Emiline and all the techs make for an outstanding team!
Came in for an oil change and update recall. They continually checked on me in the waiting room and updated me during the process.
Service advisor Ashley Goedeken was exceptional and very helpful throughout the service process, very thorough!
Very informative, great pricing and you’re able to see exactly what they do with your car with a video feed. The service member assisted me was Christian. The overall department in addition to the mechanic and everyone in the BMW service department. I would’ve never thought you would get this type of courtesy and just overall experience very seldom in today’s Business climate. They treat a customer like a customer should be treated thank you BMW of Walser service department. And special things to Christian was one of the people you may need when bringing your vehicle ... Read More Google - Jul 20, 2026
From my first contact with the dealership on the phone, I was immediately impressed by the professionalism and genuine kindness. Doing my deal remotely, I was a bit nervous, but everything came together perfectly. I so appreciate Jonathan Jacobs for his attention to detail and patience answering my many questions. He is the finest car salesman I have ever done business with. I absolutely love my Alpina, it is everything I thought it would be and more.
I was offered a 3 year oil change package & took it. It's a good deal because I love driving the car and have no plans to sell it (but it's transferable if I do sell it).
Great service team, people and professionals. Work status updates were provided and when completed, I was given complete information on the inspection, work that was done, and answers to my questions.
Outstanding customer service. Ashley always greets you with a smile and listens as you explain the reason you are there to get taken care of.
I always get exceptional service!
I have a new Mini Countryman. Wish I had a real book, in my hands to understand each item of my 2026 Car. The Service department and the Sales department have an open door to answer my questions and help me understand. I am 81 years old and it takes a little for me to understand the new computerized components. I have found there is many new safety features, which protects me, as I drive. I have found my insurance was a bit lower due to these safety features. When I handed my keys over during the trade of my Mini Countryman 2020, ... Read More Google - Jul 13, 2026
Walser BMW/MINI gave me the best buying experience even though I was in Dallas and everything was done online, but I chose to work with Walser because out of all the other BMW/Mini dealers here in Dallas, Walser (Kenny Weber) was the only dealer that took time to hear what I was looking for and my situation and didn't brush me aside, they listened and provided the options I had available to me and let me decide how I wanted to proceed. That's the biggest reason I purchased from Walser because they treated me as a &... Read More Google - Jul 13, 2026
Ashley is extremely helpful, compassionate and understanding. The absolute perfect person to run your service department.
They are all very professional, well trained and make you feel right at home. Excellent care of my Mini
Ashley is always considering your needs and working to meet them. She always does a great job helping.
Always a great experience and I’m always treated first class when I get my vehicle taken care of here! Entire staff has always been easy to get along with and provide great service. Thank you!
The service technician was very professional and delivered excellent customer service. The service was prompt and thorough and I truly appreciate it.
Had a great time purchasing a vehicle from this dealership, didnt feel rushed or pushed to purchase a vehicle. Love the vehicle that I did end up purchasing from them, would definitely purchase another from them! ❤️
I’ve purchased numerous vehicles from Walser Automotive and have always been well taken care of. I would recommend them in a second.
A few wks ago I had my oil change. Had issue. Brought my veh in only to have a LIST of repairs. $8000!!!!! Why wasnt ANY of that told to me on oil change I just had. Ive had enough. Walser has $$$themselves out of my life.
I purchased a vehicle from BMW Wichita 2 days ago. I am located in Des Moines so everything was set up before I arrived to execute the transaction.
Big thanks to Kenny who worked hard to gather all the details and get everything approved while I was in route in my trade-in. He is a joy to work with and worked late on the 30th to complete everything and get me oriented on the vehicle. He worked late again from home on the 1st to fix glitches I encountered setting up the MyBMW app for my wife. I don't know ... Read More Google - Jul 3, 2026
My experience was great from start to finish. Austin was awseome and very knowledgeable. I will come back for any further maintenance I may need.
I really enjoyed the experience and the comfortability you offered. Alongside the helpfulness and quality of work.
Great service always. Ashley Goedeken makes this service very easy for us friendly, perfeshional and very knowledgeable. Very happy with Mini Cooper service.
Austin took very good care of me!! BMW never fails when it comes to service!
Always a welcoming and nice atmosphere when I bring in my vehicle for routine service
Bought a used car from them about a week ago and I am so happy with how it all turned out! Not only do I love the car that I purchased, but I had tremendous support from Jena Jones the entire process. Jena helped me from the second I walked in the building all the way until I drove my new car out! Thank you Jena and Walser for all your help!
Austin and Christian always do a great job when I bring in my cars. Very helpful, professional and friendly. The service department is great!!!!! Thank you!!!
Ashley has made service and support a pleasant experience and seamless process. She truly cares about her customers and represents BMW/MINI of Wichita well. The service team took great care of my MINI, and wrapped up scheduled service and additional items that were needed fast, and had me back on the road quickly. We choose to have our vehicles serviced here when we are in town for business even though there are other closer BMW/MINI dealerships because of the care and attention of Ashley and the service team at MINI of Wichita.
We purchased our previous BMW 540i from Jesus 7 years ago and it was a very pleasant experience. We were so glad to see that he was still there and he even reached out to the Mercedes side to find us exactly what we were looking for. Another great experience with Jesus! He definitely went the extra mile to take care of us.
Great service always!
Christian did a great job communicating expectations and kept me well informed as things progressed. 10 of 10 experience
Great, prompt service of my BMW. I truly appreciated the video received of the undercarriage and tire wear along with the narrated current condition. My service manager (Christian) was very informative and his customer service outstanding in answering all of my questions and letting me know a few minutes ahead of when the car would be done.
The routine service was performed quickly and at no charge. They also checked and adjusted my alignment.
BMW Wichita got my car in timely and very friendly and very professional.
Ashley is a good, personable rep. Tech troubleshot--and fixed--a rough idle on my '07 mini. Overall excellent service...
Worked with Eric, who was great, did not deal with Michelle directly. Overall good experience. Eric made and sent a video, and answered all my questions promptly.
The staff in the service dept are great. Very knowledgeable and dependable. Thanks! I always leave feeling valued.
We made an appointment to look at a car Monday morning at 9am. Jesus made us wait over 30 min before he came to get us. He just said... let's go look at the car. Not, Im so sorry I'm late. He did not even introduce himself. I understand we wee buying one of the cheapest cars on you lot, but we sure won't be back for another one. Very poor customer service. We drove 5 hrs to look at this car.
Jonathan Jacob's was great. He was very nice and pleasant to work with. We will be back to purchase other cars. Thank you all so much for your great customer service.
Great to work with, happy with this service an and past service. Planning to be a repeat customer,
The staff was friendly, service was quick. The lobby has a nice waiting area with comfortable seating.
Incompetent, Unresponsive, and the Worst BMW Experience I've Ever Had.
If I could give zero stars, I would. I have previously purchased and leased two BMW 750s, so I know exactly what outstanding BMW customer service is supposed to look like. The team at this Wichita dealership is an absolute disgrace to the brand.
I purchased a six-figure 2026 BMW X6 M60i from out of state. Our salesperson, Kenny, delivered the vehicle with only ONE key fob and no digital key setup card, making it completely impossible to set up the digital key features on our phones. When I ... Read More DealerRater - Jun 13, 2026
Austin in the service department is amazing. I even named my car after him.
Kenny was awesome! Super friendly and if he didn’t know an answer her would find it.
Christian Answered all of my questions, was upfront about cost and what would and would not be covered under warranty. Was not pushy or trying to up sell but let me know everything that needed to be done, if not that day, at least in the near future. I was honestly not thrilled to have to go to a dealership for the recall bc I figured I would get bombarded with the stereotypical car salesman full court press to do more diagnostics or even buy a new car. However, was pleasantly surprised and would recommend and personally shop in the ... Read More DealerRater - Jun 12, 2026
Easy to schedule an appointment and I appreciate the text updates while my car is getting serviced.
Mason and Jesus were great to work with. They were friendly and answered all our questions and made buying a car easy.