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Customer Testimonials
Austin was a fantastic service tech representative. He had a good working knowledge of my BMW X1 and made sure I was taken care of throughout the repair.
Kenny is the absolute best! He is knowledgeable, personable, and professional. I have always hated buying a car as it always felt people were trying to sell up or take advantage of my lack of knowledge about cars, but Kenny made me feel comfortable. He explained everything, was honest and transparent about it all. I highly recommend him and MINI of Wichita!
I took my car for oil change, and Austin Landers was exceptional. He is super nice and sweet. My service was done and my car got a free car wash nice and shiny.
Our first BMW of Wichita experience was less than stellar However, it didn't stop us from going back. We were greeted by Johnathan as we walked in the door. Great personality! We explained what we were looking for and he found our perfect vehicle. He took the time to explain each and every feature of the vehicle, and when the time came, he set up the profiles in iDrive. Overall, a great purchase experience! Would highly RECOMMEND Johnathan and BMW. THANK YOU FOR A GREAT EXPERIENCE!
Waited about an hour for the oil change and feel good about taking the car on a trip since inspection showed everything was good!
The experience was fine, but my actual rep never answered my calls or responded to my texts. I had to call the main desk and have somebody else lookup details about the repair.
I should have got a PPI. Car not in best condition for price paid. First salesmen was rude. I eventually worked with one that was real good. The new wheel they replaced was wrong color. Some services were not done. I’ve spent a lot of extra money trying to get the car services up to date. And some other things about my loan that fell through i don’t wish to talk about.
Jesus Carrasco-Rubio was great!
I had a seamless remote purchase experience. The dealership team was incredibly responsive and helpful.
Stephen made buying out of state very simple and seamless. Would be honored to purchase future vehicles from him.
Christian is always great. Always on time and well organized . Work is always done correctly.
always the best service and Austin is the best you can get
Very pleased at the customer service I receive and Christen has been a huge part of that!!!
I received great service when ordering my new MINI. I love the brand and am very loyal to it!
Christian, took great care of my X3 when water leaked in from the heavy rains.
Service was quick and easy. BMW team took care of the issues and Christian reviewed bill and made the experience easy.
Great service again last week. Service plans to add loaners to the fleet too.
Ashley is a good service rep--good follow thru--I trust her. I've been driving this Mini since 2007, and I've never had any major problems with it. I bring it in to the dealership once a year for service. So far, so good...
I had an awesome experience with the BMW team getting my 230i leased. Jesus was absolutely enjoyable.
Fantastic customer service from beginning to end.
The repairs were completed as promised and any information concerning the work process was explained in detail to me by Christian. I am pleased with the service and personal service I received from the service department.
very professional and open
They do a great job at providing a thorough inspection on the vehicle whenever I go in to have my vehicle maintenanced and they're good at scheduling services at the soonest possible date. The technicians are highly knowledgeable and have never failed to take on any job no matter the level of difficulty.
Ashley was fantastic helping me with my service troubles on my tire! Even did my oil change while it was in the shop. Thank you!!
They got us and told us what to expect. It worked out that way. Perfect
Austin was great! Even though I didn’t buy my car from them, he was very nice & understanding.
I engaged with Ashley at Mini of Wichita to assist us with ordering a replacement key for our BMW 650xi. The process was simple and she took care of all of the details and the warranty we had took care of all of the costs. Thanks Ashley.
OVERALL: A+ --------------------- Inventory: A+ Approach to Selling: A+ Price: A+ Customer Service: A+
The work was done well but the car was delivered spotty, not cleaned on the outside like promised.
Christen was very help start to finish thanks for all the help great dealership group
always had great service past and present . Wonderful people. Appreciate the extra time spend finding difficult mechanical issues.
I love working with Ashley. She takes care of me and my car incredibly. She gets my car in quickly and gets it taken care of:)
Kenny was friendly, authentic, and knowledgeable. His selling style was consultative and not even slightly aggressive. Just the way I like it. I drove from Kansas City to Wichita to do business with Walser because a good friend sent me this text, “Walzer always conditions their vehicles really well so that vehicle looks new and probably smells new, they do a really good job. I’ve bought several cars from them, they’ve never ever given me a bad car.” I could not be happier with my BMW and agree with everything my friend wrote.
Service was quick and thorough and everyone in the service department was nice and friendly.
Ashley is great. Prices are high but expected. My car still isn't running correctly but afraid to take it back because it may be returned in worse condition.
Purchased a 2022 BMW X3 xDrive 30i. Steve the sales person was great as well as all the other staff. Steve took time to help me set up my phone app before I left. They also donate $25 of your purchase to a couple organizations. I choose mine to go to MADD.
The service was good and very helpful. However the cost to replace the battery was very expensive.
Christian was helpful and kind. He put my mind at ease and quickly fixed my problem.
Service department has the best team! Christian and the others do a fantastic job getting things taken care of, and getting the job done! A+
⭐️⭐️⭐️⭐️⭐️ I had a great experience purchasing my car at BMW Wichita. Kenny made the entire process incredibly smooth and fast — truly one of the best car-buying experiences I’ve had. He was professional, knowledgeable, and made everything feel easy from start to finish. I highly recommend asking for Kenny if you’re in the market for a vehicle. Thank you for the excellent service!
Christain always does a great job. He found a way to work me in on short notice which was really appreciated. My daughter was borrowing my car to drive to Austin, TX for an engagement party!!
I will forever sing the praises of Christian. He is the one the most amazing men I have ever met. I know that I can trust him to tell me the truth and give me the best course of action. He is the best and I highly recommend him when needing service assistance with Walser. To speak on the tech side of my service experience: I believe they do an amazing job and I know that my car is respected while its in their care. I appreciate the videos so that a person can actually seeeee what they are feeling ... Read More Google - Jun 9, 2025
Probably one of the best experiences I’ve ever had at Walser . Your staff made me feel important and they liked their jobs.
Service after our purchase was friendly and helpful. Good people, good service. They were awesome
Great service customer service supreme
Enjoyed working with the team at Wasler. Easy transactions and happy to have someone listen
Austin is the best! Kept me informed and I appreciated his help. Thank you, Austin
I would have liked to have Christian come let me know there was a $6K repair needed in person instead of me seeing it dispatched to my phone. Also I would like it straight because I was terrified to drive home in the vehicle. Just a few suggestions, not anyone’s fault. I did get rid of the vehicle and now have a new vehicle
Kenny was great!
Wonderful experience for my 1st service department visit at Walser Mini BMW. Christian went above and beyond when we experienced a delay in spurcing a replacement part. Kudos to Christian and the entire service department at Walser. Job well done!
Christian was kind, helpful and very professional. My questions were answered completely. This was my first service appointment and will definitely be back. I trust this service department and believe my car will be well taken care of. Hospitality may be a funny thing to say for a service department, however, in my world it means a lot. Thank you.
I'm from WI, so this was my first time purchasing a vehicle online from a dealership I have never visited. My overall experience was good. My sales person was friendly, very helpful and responded quickly to all my questions.
Great selection of pre-owned vehicles, great communication with Eric. Straightforward and transparent process, excellent customer service, thanks!
Very professional and informed me of everything I was very pleased with my overall experience
My oil change appointment was on the schedule for a week or two, and yet they had to order the oil for my car from O'Reilly's? They should have already had my oil in stock and been ready for the appointment instead of making me wait an extra 20 minutes.
Great service and friendly staff
Great service department. Very trustworthy, my husband and I will not take our BMW anywhere else since starting with BMW of Wichita. Austin is always very knowledgeable and helpful. We have also worked with Christian and the newer female (sorry I don't know her name). They are all great and trustworthy. The Service department technicians also do a great job working on my vehicle.
Ashley is very pleasant and does a great job of advising and managing my service appointments.it
Christian was very helpful and made it an easy process as I had not been in for service prior to this visit.
As usual the service was great and Ashley was helpful and friendly. I always feel that my car is taken care of at Mini of Wichita.
They were great and i’ll definitely be back for regular service. I look forward to working with them long term.
Very good communication and easy to deal with. Thank you for the great service. I am very satisfied!
We found an X7 online on Monday night that was exactly what we wanted at an incredible price, being that it was after hours we could not reach a sales person to inquire if the car was still available, so we got up at 0430 and took a chance, headed straight to the dealership from Shawnee Kansas. The car was still there and the sales person and management were great, they were very professional and friendly, the salesman Jesus, took the time to program the car for each driver (Robin and I) to go through every aspect of it and was ... Read More Google - May 18, 2025
Austin is amazing! He rocks! He is always so kind an always tries to get me in as soon as possible for my car serivice. I am very grateful to work with him
At the other services lines in the same company (Walser), they always wash my car. I spent over $2,000 at BMW service and no car wash.
I always feel welcomed and any questions I have are always answered. Connor does a great job of servicing my MINI and I enjoy talking with him about our cars,
To be honest, Manny was not even on our radar when we showed up to the dealership. Due to the helpful staff, we ended up buying a mini and we are completely thrilled that we did. The sales team and financial team were very helpful and truly the mini is a perfect fit for the family that everyone is enjoying. When it’s time to buy another vehicle, I’m sure they will see us back again.
Took my BMW in for a recall. Got it back and runs rough when at idle. They suggested to change the valve cover. I declined it. It ran perfect when I took it in. Not sure what went wrong.
it has been a very good service experience this time, people are very kindly with knowledge to tell me what is needed to get done this time. The only one thing like to tell BMW is your web-site was not easy to make reservation from my experience in the last two weeks, I was trying that, but did not work out as it will be. Thanks, Fuji Wu
Got me in & out over my lunch hour, while keeping my informed of the progress.
Polite . She Provided me with a wonderful loaner 2025 MINI C. The repair took too long. 104 days but seems to be holding and other systems on the car are performing. A broken hood latch was annoying but I can live with my fix.
Felt like a Wal-mart auto center vs a high end auto service center. I have been there twice now and never a loaner available. I discussed about a tear in the rear arm rest leather and they said not their fault. No one has sat back there to get a tear. I mentioned about gas fill cover coming off and they said not their fault. The BMW is only 1 yr old and I bought an extended warranty.
So attentive and responsive and knowledgeable to my needs and concerns. Sure ok thanks have good one
AUSTIN IS FANTASTIC. THE PARTS ARE A LITTLE SPENDY BUT WORTH IT. THEY ALWAYS HAVE A LOANER WHEN I NEED ONE.
Wonderful experience to have with a phone call order from out of state. I was eager to get my name down for a car I saw you had for sale and was so happy to have someone who understood that. Eric was great at keeping me posted with every step of the process. It was nerve racking waiting for a status of the paperwork while not being able to be there knowing the car isn't being looked at by other customers. Eric kept me reassured during the wait and showed as much excitement about me getting the car as ... Read More DealerRater - May 10, 2025
Great experience. Everything was processed in a timely manner. Online approval and payment very convenient.
Went above and beyond to deliver the car on time. Polite, friendly, polite and helpful.
I just took my BMW in for a diagnosis and they were able to give me a ride to work and had the diagnosis ready much quicker than I was anticipating. Great service and great communication. I love the video of the inspection so I know exactly what was being looked at!
I have always received excellent service at BMW MINI of Wichita. I purchased my vehicle there and I always return there to get my vehicle serviced. They always get me scheduled quickly. Once I arrive, they greet me immediately and make sure I know exactly what is going on with my vehicle at all times. The staff are all professional and courtesy and make me feel valued as a customer.
Good prompt service from Steve, setup very prompt PPI on request and car delivered quickly to NJ in great condition with a full tank.
Austin checked me in , And I believe Ashley delivered car at completion of Service. Everyone was great
I like this dealership service. It was quick and everyone was super helpful. We will highly recommend this place.
Great experience overall. Never could call and talk to a person about my issue. Had to schedule online or my BMW App. Sometimes it would be nice to talk. I would have given a 5 if I could have talked to someone on the phone.
You could not have a better person up front than Ashley. She makes one’s experience with Mini Cooper repairs almost effortless. Thanks for the great service!
Helped me fix issue with car . Got serviced and good to go .thanks a bunch
💙❤️🤍 Great service, friendly staff, everything was done quickly—really impressed with the quality and attention to detail.
Everthing went well. No problems. Jonathan was great and helped a lot through the process.
Experience was pleasant, efficient, Work performed as outlined in estimate. People I met were great.
Excellent work. Highly satisfied with the team as Walser. Definitely will be a return customer based on this visit.